Below FAQ are some common concerns of our clients before purchasing the product.
If you have other questions, please just send it to info.officiallgrimm@gmail.com
Need Help?
If you have an issue or question that requires immediate assistance, you can contact us through our social profiles and given email.
We will get back to you within 20-36 hours!
Q: “HOW LONG DOES IT TAKE TO PROCESS ORDERS?”
We generally ask our clients to give us 4-6 weeks.
Q: “WHAT IS YOUR PAYMENT POLICY?"
For orders, we require a 50% advance and 50% upon dispatch.
Q: “WHAT ABOUT MEASUREMENTS?”
We always tell our clients if it is possible, to get their measurements taken by a local professional to ensure the most accurate sizes. If you are unable to do that, we can do a video conference with you and guide you through it.